The Dogs Butcher trade supplier terms and conditions

Orders/Discount

Please let us know which trade discount either 25% or 30% that you think you can reach per month.

25% is given to those who order between 250kg – 1000kg per calendar month

30% is given to those who order between 1000kg or more per calendar month

Minces to be ordered in multiples of 7 (half a crate) 14 (full crate)

Chunks/Bone to be ordered in multiples of 5 (half a crate) 10 (full crate) but these do vary according to protein and size.

The minimum order weight for delivery is 250kg, although we will make exceptions for new suppliers and deliver 200kg with the intention of you building up gradually to 250kg over 6 months. The 6 months will start from when you place your first order.

We require your orders to be placed on our website by Thursday 12pm, so we can plan routes and book drivers, if needed, for the following week deliveries which start from Monday every week.

We will schedule/remind everyone who is due an order the following week every Monday.

Payment Terms

Payment is to be made at the latest by 12 midday the day before your order is due to be delivered by bank transfer only to enable us to pack your order, please let us know via email once the payment has been made.

Or you can pay by card when placing the order

Deliveries

We deliver in our own freezer vans and charge £20 for delivery regardless of where you are in the England/Wales or amount you’ve ordered, obviously it must meet the minimum.

We deliver to Scotland once a month for the charge of £50, however we currently deliver most Scotland orders via DPD courier.

We deliver in the plastic stackable bale arm crates that we freeze our products in. The size for these is 600cm x 400cm x 200cm, you can buy these crates second hand from Reco handling. You must already have the type of crates we have; we don’t provide the crates.

We require the crates back as soon as your order has been checked, by our driver and yourself, ideally its best as a crate swap system.

We aim to deliver on time and on the agreed date, but from time to time due to situations which are out of our control, we may have to swap delivery days or be later than expected due to the amount of traffic on our roads, please bear with us.

If for any reason your premises are located within a complex where the gates are locked, or there are time restrictions on the time we can deliver, please let us know.

We will inform you if you are our first or an early delivery but can’t give times after that due to the distance we travel and the traffic, but our drivers should notify you via text/call 30 mins before delivery, please let us know if they are not doing this and please give your personal mobile and not a shop number which may not be open.

We expect your order to be put away promptly to keep it at the desired temperature. If you need help from our drivers, then please just ask they are employed by us to help in any way they can.

All orders to be checked with the help of our driver, unless we have an agreement that you check your own order. Any discrepancies must be reported to the driver and sent via email to The Dogs Butcher on the day of delivery. Any later than 24 hrs will not be accepted. If there is a shortfall, we will give a refund/credit, which ever you require but we will need bank details for a refund as we do not keep them on file.

Complaints

Complaints happen from time to time, if this occurs, please email as soon as possible to sales@thedogsbutcher.co.uk. Please ensure the costumer has provided a photo of the product’s pack date to be sent to us and any photographic evidence of any issues that has arisen with the product.

If you wish to stop supplying our food, then please let us know as if there is a problem, we will be more than happy to assist you on how to rectify it.

Thank you for thinking so highly of our food that you wish to stock it in your premises.

The Dogs Butcher team